Academic Coach

Job Info

Position Title: 

Academic Coach

Job Type

Exempt – Full Time

Department

Director of Academic Success

Salary

$45,000 – $55,000

North Central University  Mission Statement

North Central University is a dynamic Christian learning community educating students for lives of service throughout society, the marketplace, and the church.  In keeping with its Pentecostal heritage and mission, NCU models and expects excellence in both academic practice and Christian faith.

Position Purpose

The Academic Coach takes a holistic and individualized approach to supporting students in three main categories: success coaching, academic advising, and teaching. The Academic Coach is a key connection point for student retention and success for online and traditional undergraduate students.

Success Coaching is woven into all aspects of the role; through the advising process, teaching, and coaching students though programed events and one on one meetings to navigate the inevitable challenges that arise in the academic setting. The Academic Coach serves as the Academic Advisor for a population of Online students and Exploratory Studies traditional undergraduate students. The Academic Coach will teach, as needed, a First Year Experience course to incoming online students and a Strategies for Success course(s) to students who are on academic status, allowing the Academic Coach additional connecting points for students in highest need of support.

Responsibilities include but are not limited to:

Advising: (Online students and in person Exploratory Studies)

• Onboarding and Orientation for Online Students
  • Onboard new online students upon admittance by facilitating and updating orientation for up-to-date onboarding needs and Title IX tracking and follow up
• Ongoing Coaching meetings for readiness and success as well as regular advising meetings
• Provide personalized support for each student in developing an academic plan that fulfills all program requirements in the most direct path to completion, and aligns with their individualized educational and career goals
• Proactive and responsive regular contact with students as needed for personal and academic coaching to ensure students have access to personal connection opportunities, accurate academic information, guidance and advocacy
• Collaborate with Faculty and other offices as needed (i.e.: Financial Aid, Registrar, One Stop)
• Equip students for understanding their academic plan and options in alignment with their goals and academic policies
• Individualized approach to planning and registration for each semester, honoring each student’s unique goals, finances and needs
• Provide personalized support for each student in developing an academic plan that fulfills all program requirements in the most direct path to completion, and aligns with their individualized educational and career goals
• Exploratory Studies:
  • Coach students toward exploring their goals and interests to facilitate selection of a major within 30 credits
  • Facilitate Advising Chapel
  • One on one coaching and advising meetings

Student Success Coaching

• Reactive and proactive efforts for student support, success and retention
• Drop in help, midterm grade outreach, on-status outreach, alert outreach
• Collaboratively support programming for student success, skill building, and retention
• Check alerts daily and proactively reach out to students for support
• Collaborate with faculty, and other departments as needed (ie: residence life, athletics and One Stop) to provide holistic and individualized support for student concerns
• Tutoring Hub drop-in hours (all Academic Success Staff and tutors may be asked to share hours of coverage for the tutoring hub for student drop in needs)
• Retention & registration outreach
• Retention Projects and Duties

Teaching

• This role may include teaching based on need each semester. These courses focus on build strategic skills for academic success, accountability, and support.
  • Online FYE (First Year Experience, college success course)
  • Online Academic Success Course (upon build)
  • In person Academic Success Course(s)

Job Qualifications

Minimum Education and experience

• A Bachelor’s Degree is required. Master’s degree preferred.
• Academic support and coaching experience preferred.

Knowledge, skills, and abilities

• Knowledge of online student needs and coaching processes.
• Knowledge of academic curricula and student course planning.
• Knowledge of best practices in retention.
• Ability to execute coaching duties in an online and in-person modality.
• Sound communication skills in both one-on-one and group settings as well as written correspondence.
• Ability to influence positive learner behaviors and outcomes.
• Ability to think critically in order to build plans of action and personalized solutions.
• Ability to manage time effectively by prioritizing and evaluating work to manage a variety of daily activities.
• Ability to effectively juggle multiple tasks and handle competing priorities
• Ability to prioritize the needs of the learner, and committed to providing an excellent learner experience
• Ability to maintain best practices for learner interaction: Each interaction involves discovering needs, understanding the situation, recommending options and customized solutions, determining a way forward, and always engaging and listening to the needs of the learner.
• Excellent written and verbal communication skills.
• Must be able to spend significant time working at a computer and on the phone using a headset.

Working Conditions and Frequency 

Environmental Conditions

• Daily exposure to repetitive motions of the fingers, hands and wrists.
• Position is located in an urban, Christ-centered environment.

Summary Of Benefits

• Medical – Individual Coverage Health Reimbursement Arrangement. (ICHRA). Employees receive a contribution from NCU towards an individual health insurance premium through SureCo.
• Dental – Employee funded. Health Partners
• HSA and FSA – available through Optum Bank
• Life Insurance – company funded life with option to add Voluntary Life through New York Life
• Short Term and Long Term Disability – University paid through New York Life
• 403b Retirement – TIAA or AG Financial. Up to 3% match of employee contributions.
• PTO – unlimited with black out periods dependent on departmental and academic calendars.

North Central University employs qualified individuals regardless of race, color, national origin, sex, disability, age, marital status, genetic information, veteran status, familial status, and status with regard to public assistance. Individuals must be able to perform the essential functions of the position with or without reasonable accommodations.

The aforementioned statements are not intended to encompass all functions and qualifications of the position; rather, they are intended to provide a general framework of the requirements of the position.  Job incumbents may be required to perform other functions not specifically addressed in this job description.